Privacy Policy
Last Updated: March 14, 2026
This Privacy Policy explains what information Pine Flat Roastery collects, how we use it, and the choices available to you when you use our website or place an order.
1. Information We Collect
Depending on how you interact with our site, we may collect:
- Contact and order information: name, email address, shipping address, order details, and customer service communications.
- Payment information: payment details are processed by Stripe. We do not store full payment card numbers on our website.
- Usage information: pages viewed, browser and device information, referring pages, and interactions such as add-to-cart, checkout, and purchase events.
- Stored browser data: cookies, local storage, and similar technologies used to remember your cart and support promotions, analytics, and site functionality.
- Third-party platform data: if you place an order through an integrated partner, we may receive the contact and shipping details needed to fulfill that request.
2. How We Use Information
We use information we collect to:
- process, fulfill, and ship orders;
- send transactional communications such as order confirmations and shipping updates;
- process payments, refunds, and customer support requests;
- operate, secure, and improve our website and checkout experience;
- measure website usage and marketing performance; and
- comply with legal, tax, accounting, and recordkeeping obligations.
3. Cookies, Analytics, and Advertising Technologies
We use cookies, local storage, and similar technologies to operate the site and understand how visitors interact with it.
- Cart and site functionality: we store cart contents in your browser so your selections persist across visits.
- Promotion handling: we may use a site cookie to recognize certain promotion eligibility.
- Analytics: we use analytics tools to measure traffic, site usage, and conversion behavior.
- Advertising measurement: we use advertising and attribution tools to measure traffic and conversion activity related to marketing campaigns.
You can limit cookies or clear local storage through your browser settings. Doing so may affect site functionality, including your cart and certain promotional experiences.
We do not currently respond differently to browser “Do Not Track” signals. Third-party analytics or advertising providers may collect information about your online activities over time and across different websites or online services when you use our site.
4. How We Share Information
We may disclose information to service providers and partners that help us operate the business, including payment processors, shipping carriers, hosting and infrastructure providers, analytics providers, advertising and attribution providers, and customer communication tools.
We may also disclose information when reasonably necessary to comply with law, protect our rights, prevent fraud, or complete a business transaction. We do not rent customer lists.
5. Data Retention & Security
We keep information for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, enforce our agreements, and comply with legal obligations.
We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices & California Privacy Information
You may contact us at hello@pineflatroastery.com to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal exceptions and recordkeeping requirements.
7. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the site.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of the website after changes become effective means the updated policy will apply going forward.
9. Contact Us
Questions about this Privacy Policy can be sent to hello@pineflatroastery.com.